Customers, especially ones with sophisticated IT setups, may need to open up certain ports, urls, or whitelist the media player MAC address in order for a device to show UPshow content on the screen or live streaming events. You will likely need to confirm with your systems administrator and whitelist the proper urls and ports https://cdn.upshow.tv/docs/Hardware_Software_Requirements.pdf.
UI Checker
If your location(s) are experiencing an issues seeing content we recommend pulling up the UI Checker, https://checks.upshow.tv/, on your phone, computer or any device that is connected to the same wifi network as the devices and confirm if you see a check mark or x appears on . If you see an x, that means that something in your network is blocking the signal to receive our content or live stream.
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