If you're experiencing audio sync issues with a single device while streaming content, here are some steps you can take to troubleshoot and resolve the problem:
1. Refresh the Stream
Sometimes, the simplest solution is to refresh the stream. Try pausing and resuming the content, or reload the content being played.
2. Check Your Internet Connection
Ensure that your internet connection is stable and fast enough to support streaming. Audio sync issues can sometimes occur due to network instability.
3. Restart the Device
Turn off the EverPass device you’re using and then turn it back on. This can often resolve sync issues.
4. Adjust Audio Settings
Make sure the volume is turned on.
5. Reduce Network Load
If multiple devices are using the same network, reduce the load by disconnecting unnecessary devices or pausing downloads/streaming on other devices. This can free up bandwidth, helping to maintain better audio-video sync.
6.. Contact Customer Support
If none of the above steps resolve the issue, contact our customer support team for further assistance at 1 855-787-7469. Be sure to provide details about the problem, including which device you are using and any specific content where the issue occurred.
By following these steps, you should be able to resolve most audio sync issues and enjoy your streaming experience without interruption.
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