Stuck on the Loading Screen

If you are seeing a screen similar to the one above, it is likely one of the following issues: 

• The device is not syncing with the wifi
  • Try unplugging the device from the power source and plug back in for a “fresh start”.
  • If this doesn’t work check to see if your internet is working  properly. 
• There is nothing scheduled to run during this time
  • Log into the UPshow Manager and make sure you have features that are set to run.  If there is nothing set to run, it will be stuck on this screen.  If this is the case, schedule features to run and restart the device.
  • For example: If you only have Spotlights on your playlist and all of the spotlights that were scheduled have expired, the loading screen would remain.  
• Spotlights might be scheduled in the wrong orientation. If you have a vertical TV set to display vertical content, horizontal posts will not show up which could cause you to see this screen.
  • Go to the UPshow Manager and go to “Manage Spotlights”.  The spotlights will have a special marketing in the top left corner that will denote if it is vertical. If you have a horizontal spotlight when it should be vertical (or vice versa), please delete the existing spotlight and re-upload.
• If none of the above troubleshooting tips work, please contact support so they can take a look in the backend.